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Privacy Policy

A legal disclaimer

Please note that the information and services provided during the mobile vet visit are for general informational purposes only and should not considered a substitute for professional veterinary advice, diagnosis, or treatment. Always seek the advice of your veterinarian or qualified animal health provider with any questions you may have regarding your pet's health. By using our mobile vet, you acknowledge and agree to these terms.

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Terms & Conditions

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1. Services Provided

We offer mobile veterinary services including consultations, vaccinations, and preventative care for pets in their homes.

All services are carried out by a qualified veterinary surgeon registered with the RCVS (Royal College of Veterinary Surgeons).

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2. Booking & Payment

  • All appointments must be booked in advance via our website or by contacting us directly.

  • Payment is due in full at the time of booking unless otherwise agreed.

  • We use Stripe to securely process all online payments.

  • Prices are clearly listed before booking.​

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3. Cancellations & Refunds

  • You may cancel or reschedule your appointment up to 24 hours before your scheduled time for a full refund.

  • Cancellations with less than 24 hours’ notice are non-refundable.

  • Missed appointments (no answer or not home) are also non-refundable.

 

4. Client Responsibilities

By booking a service, you confirm that:

  • You are the legal owner or guardian of the pet(s) being treated

  • You have provided accurate medical and behavioural history

  • Your pet is safely contained and accessible for examination at your home

 

5. Limitations & Emergencies

  • We do not provide emergency or out-of-hours services.

  • If your pet is in need of urgent care, please contact your nearest emergency vet.

  • We reserve the right to decline or cancel any service if your pet’s condition is outside the scope of what can be safely treated at home.

 

6. Medications & Add-Ons

  • Any medications, flea/worming products, or additional services provided during the consultation are charged separately.

  • You will receive a secure payment link after the visit for any extras.

 

7. Liability

We take all reasonable steps to ensure your pet receives appropriate care. However, by using this service, you accept that:

  • Home visits carry inherent limitations compared to full veterinary clinics

  • We are not liable for complications arising from incomplete or inaccurate information provided by the client

 

8. Privacy & Data Protection

All personal information is collected and processed in accordance with our Privacy Policy.
We are committed to GDPR compliance and the protection of your data.

 

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the UK courts.

📞 Contact Information

If you have any questions about these terms, contact us:
📧 dhodnett5@rvc.ac.uk
 

Privacy Policy 

1. Who We Are

This website is operated by a qualified veterinary surgeon providing mobile veterinary services in Edgware and surrounding areas. Our services include home consultations, vaccinations, and pet health care.

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2. What Information We Collect

We may collect the following personal data:

  • Your name, address, email address, and phone number

  • Your pet’s details (e.g., name, species, age, medical history)

  • Booking and payment information

  • Any correspondence you send to us

We collect this data when you:

  • Book an appointment

  • Fill out a contact form

  • Make a payment

  • Communicate with us

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3. How We Use Your Information

We use your information to:

  • Provide veterinary services to you and your pet

  • Manage appointments and communicate with you

  • Send invoices or payment links

  • Comply with legal obligations (e.g. medical record keeping)

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4. Sharing Your Data

We do not sell or share your data with third parties for marketing.
We may share information with:

  • Stripe (for payment processing)

  • Wix (to manage bookings and emails)

  • Regulatory bodies (only if legally required)

All third-party services we use are GDPR-compliant.

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5. Data Storage and Security

Your data is stored securely on encrypted platforms (e.g. Wix and Stripe). We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access.

Clinical notes are stored in accordance with RCVS guidance and retained for at least 7 years.

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6. Your Rights

You have the right to:

  • Request access to your data

  • Request correction or deletion of your data

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the ICO if you believe your data is being mishandled

To exercise these rights, please contact us at:
📧 dhodnett5@rvc.ac.uk

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7. Cookies

Our website may use cookies to enhance your experience. You can manage cookie preferences in your browser settings.

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8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

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📞 Contact

If you have any questions about this policy or how we use your data, please contact us at:
📧dhodnett5@rvc.ac.uk

 

 

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